BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Sycamore Consulting - ECPv6.15.16//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Sycamore Consulting
X-ORIGINAL-URL:https://sycamoreconsulting.co.za
X-WR-CALDESC:Events for Sycamore Consulting
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Africa/Johannesburg
BEGIN:STANDARD
TZOFFSETFROM:+0200
TZOFFSETTO:+0200
TZNAME:SAST
DTSTART:20250101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20260611T090000
DTEND;TZID=Africa/Johannesburg:20260612T153000
DTSTAMP:20260610T124057
CREATED:20260415T090217Z
LAST-MODIFIED:20260415T090328Z
UID:313-1781168400-1781278200@sycamoreconsulting.co.za
SUMMARY:Customer Care
DESCRIPTION:Customer Care Essentials \nDate: 11–12 June 2026Time: 09:00 – 15:30Training Format: In-PersonVenue Details: Sent upon completed registration \nThis is a practical\, hands on workshop designed to help you strengthen your\ncustomer service skills and create great customer experiences that keep your\ncustomers coming back. \nHow to register:To attend this course\, please register your interest using the universal course registration form. We will contact you directly with full details and booking information. \n→ Register Your Interest  \nHow long is the workshop?\nTwo full days \nWho Should Attend?\nAnyone who interacts with customers\, whether internally or externally. In particular;\n• Receptionists\n• Call centre agents\n• Front desk staff\n• Sales assistants\n• Cashiers\n• Service representatives\n• Sales teams\n• Support and Service staff\n• Managers and Supervisors\n• Back-office staff who communicate\nwith customers\n• New employees \nWhat will you learn?\nBy the end of this course\, you will be able to:\n• Understand what Customer Care is and why it is important.\n• Apply customercentric thinking by placing the customer at the centre of decisions\nand actions.\n• Recognise the impact of customer service on loyalty\, reputation\, and business\nsuccess.\n• Identify the benefits of excellent customer care.\n• Understand the value of customer complaints as tools for improvement and\nservice recovery.\n• Demonstrate a customer service mindset through positivity\, ownership\, and a\nwillingness to assist.\n• Practise key elements of great customer care\, including empathy\, respect\,\nprofessionalism\, and consistency.\n• Use effective communication skills to communicate clearly\, appropriately\, and\nwith the right tone.\n• Apply active listening and emotional intelligence to ensure customers feel\nunderstood and supported.\n• Resolve customer issues professionally using problemsolving\, conflict\nmanagement\, and proper etiquette across phone\, email\, and messaging\nchannels. \nHow to register:To attend this course\, please register your interest using the universal course registration form. We will contact you directly with full details and booking information. \n→ Register Your Interest 
URL:https://sycamoreconsulting.co.za/event/customer-care-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20260626T080000
DTEND;TZID=Africa/Johannesburg:20260626T153000
DTSTAMP:20260610T124057
CREATED:20260415T090537Z
LAST-MODIFIED:20260415T090537Z
UID:315-1782460800-1782487800@sycamoreconsulting.co.za
SUMMARY:Microsoft Excel Intermediate
DESCRIPTION:Microsoft Excel Intermediate\nDate: 26 June 2026Time: 09:00 – 15:30Training Format: In-PersonVenue Details: Sent upon completed registration \nThis course helps you move beyond the basics of Excel so you can work smarter\,\nanalyse data faster\, and create professional spreadsheets. You’ll learn useful tools\nthat save time\, reduce errors\, and make your work look polished. \nHow to register:To attend this course\, please register your interest using the universal course registration form. We will contact you directly with full details and booking information. \n→ Register Your Interest \nWho Should Attend?\nThis course is perfect for people who:\n• Have used Excel before and want to grow their skills\n• Know the basics but are not comfortable with more advanced functions yet\n• Work with data and need to extract meaning from spreadsheets\n• Are managers\, supervisors or admin staff who need to analyse information \nIf you already know how to enter data\, do simple formulas\, and format worksheets\nin Excel\, you’re ready for this workshop. \nHow long is the workshop?\nOne full day \nWhat will you learn?\nYou will learn how to:\n• Work faster with templates\n• Create professional charts\n• Use powerful functions (IF\, VLOOKUP\, PMT and more)\n• Sort and filter data effectively\n• Do calculations across multiple sheets\n• Build Tables and PivotTables\n• Use shapes and hyperlinks to enhance spreadsheets \nHow to register:To attend this course\, please register your interest using the universal course registration form. We will contact you directly with full details and booking information. \n→ Register Your Interest 
URL:https://sycamoreconsulting.co.za/event/microsoft-excel-intermediate-2/
END:VEVENT
END:VCALENDAR