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X-WR-CALNAME:Sycamore Consulting
X-ORIGINAL-URL:https://sycamoreconsulting.co.za
X-WR-CALDESC:Events for Sycamore Consulting
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TZID:Africa/Johannesburg
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DTSTART:20250101T000000
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BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20260514T080000
DTEND;TZID=Africa/Johannesburg:20260515T153000
DTSTAMP:20260610T220126
CREATED:20260212T153826Z
LAST-MODIFIED:20260316T080811Z
UID:257-1778745600-1778859000@sycamoreconsulting.co.za
SUMMARY:Customer Care 
DESCRIPTION:Customer Care Essentials \nDate: 14–15 May 2026Time: 09:00 – 15:30Training Format: In-PersonVenue Details: Sent upon completed registration \nThis is a practical\, hands on workshop designed to help you strengthen your\ncustomer service skills and create great customer experiences that keep your\ncustomers coming back. \nHow to register:To attend this course\, please register your interest using the universal course registration form. We will contact you directly with full details and booking information. \n→ Register Your Interest  \nHow long is the workshop?\nTwo full days \nWho Should Attend?\nAnyone who interacts with customers\, whether internally or externally. In particular;\n• Receptionists\n• Call centre agents\n• Front desk staff\n• Sales assistants\n• Cashiers\n• Service representatives\n• Sales teams\n• Support and Service staff\n• Managers and Supervisors\n• Back-office staff who communicate\nwith customers\n• New employees \nWhat will you learn?\nBy the end of this course\, you will be able to:\n• Understand what Customer Care is and why it is important.\n• Apply customercentric thinking by placing the customer at the centre of decisions\nand actions.\n• Recognise the impact of customer service on loyalty\, reputation\, and business\nsuccess.\n• Identify the benefits of excellent customer care.\n• Understand the value of customer complaints as tools for improvement and\nservice recovery.\n• Demonstrate a customer service mindset through positivity\, ownership\, and a\nwillingness to assist.\n• Practise key elements of great customer care\, including empathy\, respect\,\nprofessionalism\, and consistency.\n• Use effective communication skills to communicate clearly\, appropriately\, and\nwith the right tone.\n• Apply active listening and emotional intelligence to ensure customers feel\nunderstood and supported.\n• Resolve customer issues professionally using problemsolving\, conflict\nmanagement\, and proper etiquette across phone\, email\, and messaging\nchannels. \nHow to register:To attend this course\, please register your interest using the universal course registration form. We will contact you directly with full details and booking information. \n→ Register Your Interest 
URL:https://sycamoreconsulting.co.za/event/customer-care/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20260508T090000
DTEND;TZID=Africa/Johannesburg:20260508T153000
DTSTAMP:20260610T220126
CREATED:20260415T085901Z
LAST-MODIFIED:20260415T090041Z
UID:308-1778230800-1778254200@sycamoreconsulting.co.za
SUMMARY:Microsoft Excel Basic
DESCRIPTION:Microsoft Excel – Beginner \nDate: 8 May 2026Time: 09:00 – 15:30Training Format: In-PersonVenue Details: Sent upon completed registration \nThis workshop teaches you the basics of Microsoft Excel. You will learn what a\nspreadsheet is\, how to open and move around in Excel\, how to enter information\,\nand how to save your work. You will also learn how to do simple calculations with\nformulas and basic functions in Excel\, make your sheet look neat\, and print your\nwork. \nHow to register:To attend this course\, please register your interest using the universal course registration form. We will contact you directly with full details and booking information. \n→ Register Your Interest \nWho Should Attend?\nThis course is perfect for:\n• People who have never used Excel before\n• People who have used Excel a little but don’t feel confident yet \nHow long is the workshop?\nOne full day \nWhat will you learn?\nBy the end of the course\, you will be able to:\n• Understand the layout of the Excel screen\n• Move around in Excel\n• Type and edit information\n• Do calculations using basic formulas and functions\n• Make your worksheet look professional\n• Add and organise worksheets\n• Print your worksheet\, and\n• Feel more confident using Excel \nHow to register\nTo attend this course\, please register your interest via the form linked below. We will contact you directly with full details\, pricing\, and booking information. \nCTA/Button suggestion:→ Reserve Your Seat
URL:https://sycamoreconsulting.co.za/event/308/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20260416T080000
DTEND;TZID=Africa/Johannesburg:20260417T153000
DTSTAMP:20260610T220126
CREATED:20260212T153351Z
LAST-MODIFIED:20260313T082952Z
UID:255-1776326400-1776439800@sycamoreconsulting.co.za
SUMMARY:Emotional Intelligence Essentials
DESCRIPTION:Emotional Intelligence (EQ) Essentials \nDate: 16–17 April 2026Time: 09:00 – 15:30Training Format: In-PersonVenue Details: Sent upon completed registration \nOur Emotional Intelligence affects every aspect of our lives because it influences our\ndecisions\, behaviours\, actions and relationships. EQ is about understanding and\nmanaging your emotions. It is also about recognising how others feel\, so you can\ncommunicate better\, have improved relationships and work well with others. \nHow to register:To attend this course\, please register your interest using the universal course registration form. We will contact you directly with full details and booking information. \n→ Register Your Interest \nWho Should Attend?\nThis course is for anyone who wants to understand and manage themselves better\,\ncommunicate more effectively\, and build healthier relationships. \nHow long is the workshop?\nTwo full days \nWhat will you learn?\n• Understand what EQ is\, why it matters\, and how it affects your everyday\ndecisions\, behaviour\, and relationships.\n• Key aspects of EQ\, like self-awareness\, self-motivation\, self-control\, empathy\nand relationship skills.\n• How to develop and improve your EQ\n• How to communicate with clarity\, empathy\, and confidence so others feel heard\nand respected.\n• Verbal\, paraverbal and non-verbal communication\n• The difference between assertiveness and aggressiveness\n• How to be a better listener\n• How to handle difficult conversations effectively\n• How to manage tension calmly and turn conflict into positive problemsolving.\n• Which habits lead to success \nHow to register:To attend this course\, please register your interest using the universal course registration form. We will contact you directly with full details and booking information. \n→ Register Your Interest
URL:https://sycamoreconsulting.co.za/event/emotional-intelligence-essentials/
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BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20260326T090000
DTEND;TZID=Africa/Johannesburg:20260326T153000
DTSTAMP:20260610T220126
CREATED:20260212T152832Z
LAST-MODIFIED:20260313T083148Z
UID:251-1774515600-1774539000@sycamoreconsulting.co.za
SUMMARY:Microsoft Excel Intermediate
DESCRIPTION:Microsoft Excel Intermediate\nDate: 26 March 2026Time: 09:00 – 15:30Training Format: In-PersonVenue Details: Sent upon completed registration \nThis course helps you move beyond the basics of Excel so you can work smarter\,\nanalyse data faster\, and create professional spreadsheets. You’ll learn useful tools\nthat save time\, reduce errors\, and make your work look polished. \nHow to register:To attend this course\, please register your interest using the universal course registration form. We will contact you directly with full details and booking information. \n→ Register Your Interest \nWho Should Attend?\nThis course is perfect for people who:\n• Have used Excel before and want to grow their skills\n• Know the basics but are not comfortable with more advanced functions yet\n• Work with data and need to extract meaning from spreadsheets\n• Are managers\, supervisors or admin staff who need to analyse information \nIf you already know how to enter data\, do simple formulas\, and format worksheets\nin Excel\, you’re ready for this workshop. \nHow long is the workshop?\nOne full day \nWhat will you learn?\nYou will learn how to:\n• Work faster with templates\n• Create professional charts\n• Use powerful functions (IF\, VLOOKUP\, PMT and more)\n• Sort and filter data effectively\n• Do calculations across multiple sheets\n• Build Tables and PivotTables\n• Use shapes and hyperlinks to enhance spreadsheets \nHow to register:To attend this course\, please register your interest using the universal course registration form. We will contact you directly with full details and booking information. \n→ Register Your Interest 
URL:https://sycamoreconsulting.co.za/event/microsoft-excel-intermediate/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Africa/Johannesburg:20260313T080000
DTEND;TZID=Africa/Johannesburg:20260313T153000
DTSTAMP:20260610T220126
CREATED:20260212T151907Z
LAST-MODIFIED:20260313T083233Z
UID:246-1773388800-1773415800@sycamoreconsulting.co.za
SUMMARY:Microsoft Excel Beginner Training
DESCRIPTION:Microsoft Excel – Beginner \nDate: 13 March 2026Time: 09:00 – 15:30Training Format: In-PersonVenue Details: Sent upon completed registration \nThis workshop teaches you the basics of Microsoft Excel. You will learn what a\nspreadsheet is\, how to open and move around in Excel\, how to enter information\,\nand how to save your work. You will also learn how to do simple calculations with\nformulas and basic functions in Excel\, make your sheet look neat\, and print your\nwork. \nHow to register:To attend this course\, please register your interest using the universal course registration form. We will contact you directly with full details and booking information. \n→ Register Your Interest \nWho Should Attend?\nThis course is perfect for:\n• People who have never used Excel before\n• People who have used Excel a little but don’t feel confident yet \nHow long is the workshop?\nOne full day \nWhat will you learn?\nBy the end of the course\, you will be able to:\n• Understand the layout of the Excel screen\n• Move around in Excel\n• Type and edit information\n• Do calculations using basic formulas and functions\n• Make your worksheet look professional\n• Add and organise worksheets\n• Print your worksheet\, and\n• Feel more confident using Excel \nHow to register\nTo attend this course\, please register your interest via the form linked below. We will contact you directly with full details\, pricing\, and booking information. \nCTA/Button suggestion:→ Reserve Your Seat
URL:https://sycamoreconsulting.co.za/event/microsoft-excel-beginner-training/
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