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X-WR-CALNAME:Sycamore Consulting
X-ORIGINAL-URL:https://sycamoreconsulting.co.za
X-WR-CALDESC:Events for Sycamore Consulting
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DTSTART:20250101T000000
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DTSTART;TZID=Africa/Johannesburg:20260514T080000
DTEND;TZID=Africa/Johannesburg:20260515T153000
DTSTAMP:20260610T145813
CREATED:20260212T153826Z
LAST-MODIFIED:20260316T080811Z
UID:257-1778745600-1778859000@sycamoreconsulting.co.za
SUMMARY:Customer Care 
DESCRIPTION:Customer Care Essentials \nDate: 14–15 May 2026Time: 09:00 – 15:30Training Format: In-PersonVenue Details: Sent upon completed registration \nThis is a practical\, hands on workshop designed to help you strengthen your\ncustomer service skills and create great customer experiences that keep your\ncustomers coming back. \nHow to register:To attend this course\, please register your interest using the universal course registration form. We will contact you directly with full details and booking information. \n→ Register Your Interest  \nHow long is the workshop?\nTwo full days \nWho Should Attend?\nAnyone who interacts with customers\, whether internally or externally. In particular;\n• Receptionists\n• Call centre agents\n• Front desk staff\n• Sales assistants\n• Cashiers\n• Service representatives\n• Sales teams\n• Support and Service staff\n• Managers and Supervisors\n• Back-office staff who communicate\nwith customers\n• New employees \nWhat will you learn?\nBy the end of this course\, you will be able to:\n• Understand what Customer Care is and why it is important.\n• Apply customercentric thinking by placing the customer at the centre of decisions\nand actions.\n• Recognise the impact of customer service on loyalty\, reputation\, and business\nsuccess.\n• Identify the benefits of excellent customer care.\n• Understand the value of customer complaints as tools for improvement and\nservice recovery.\n• Demonstrate a customer service mindset through positivity\, ownership\, and a\nwillingness to assist.\n• Practise key elements of great customer care\, including empathy\, respect\,\nprofessionalism\, and consistency.\n• Use effective communication skills to communicate clearly\, appropriately\, and\nwith the right tone.\n• Apply active listening and emotional intelligence to ensure customers feel\nunderstood and supported.\n• Resolve customer issues professionally using problemsolving\, conflict\nmanagement\, and proper etiquette across phone\, email\, and messaging\nchannels. \nHow to register:To attend this course\, please register your interest using the universal course registration form. We will contact you directly with full details and booking information. \n→ Register Your Interest 
URL:https://sycamoreconsulting.co.za/event/customer-care/
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