Customer Care Essentials
Date: 14–15 May 2026
Time: 09:00 – 15:30
Training Format: In-Person
Venue Details: Sent upon completed registration
This is a practical, hands on workshop designed to help you strengthen your
customer service skills and create great customer experiences that keep your
customers coming back.
How to register:
To attend this course, please register your interest using the universal course registration form. We will contact you directly with full details and booking information.
How long is the workshop?
Two full days
Who Should Attend?
Anyone who interacts with customers, whether internally or externally. In particular;
• Receptionists
• Call centre agents
• Front desk staff
• Sales assistants
• Cashiers
• Service representatives
• Sales teams
• Support and Service staff
• Managers and Supervisors
• Back-office staff who communicate
with customers
• New employees
What will you learn?
By the end of this course, you will be able to:
• Understand what Customer Care is and why it is important.
• Apply customercentric thinking by placing the customer at the centre of decisions
and actions.
• Recognise the impact of customer service on loyalty, reputation, and business
success.
• Identify the benefits of excellent customer care.
• Understand the value of customer complaints as tools for improvement and
service recovery.
• Demonstrate a customer service mindset through positivity, ownership, and a
willingness to assist.
• Practise key elements of great customer care, including empathy, respect,
professionalism, and consistency.
• Use effective communication skills to communicate clearly, appropriately, and
with the right tone.
• Apply active listening and emotional intelligence to ensure customers feel
understood and supported.
• Resolve customer issues professionally using problemsolving, conflict
management, and proper etiquette across phone, email, and messaging
channels.
How to register:
To attend this course, please register your interest using the universal course registration form. We will contact you directly with full details and booking information.