SOFT SKILLS WORKSHOPS
Soft skills, which may be enhanced through soft skills workshops, are essential for both managers and employees because they enable effective communication, leadership, conflict resolution, and team building.
These skills contribute to a positive work environment, employee engagement, and overall organisational success.
Managers who possess strong soft skills are better equipped to handle the complex challenges of modern workplaces.
Good managers know that to be successful, you need to build teams of employees who are great in their field, work well together, and are happy in the organisation.
In this one-day soft skills workshop you will learn techniques that will empower and enable you to hire the best candidates for the job, allowing you to focus on achieving your team performance targets.
You will learn:
- About the interview process,
- How to prepare for an interview,
- Define the job requirements,
- Develop an interview strategy,
- Decide on interview questions and techniques,
- Conduct the interview,
- Select the best candidate for the job
- Review and complete the process.
Good Business writing skills help you communicate effectively, build your professional reputation and credibility, and help you to be persuasive. This one-day workshop will give you the tools that you need to:
• Write more concisely,
• Sharpen your writing style,
• Improve your punctuation, grammar, and spelling,
• Write persuasively,
• Write professional reports, letters, and emails.
Our Emotional Intelligence affects every aspect of our lives because it influences our decisions, behaviours, actions, and relationships.
This two-day workshop will equip you with the tools to develop your EQ, enabling you to live your life with intention, purpose, and a positive attitude, even in the face of adversity.
You will learn:
• What is Emotional Intelligence?
• The Key Elements of Emotional Intelligence,
• Signs of high Emotional Intelligence,
• Signs of low Emotional Intelligence,
• How to develop your Emotional Intelligence,
• Have difficult conversations,
• Communicate better to build trust and collaboration, and
• Develop habits for success.
Getting a sale is an achievement, and getting customers to stay and keep buying is an even greater achievement!
That is why customer service is critical. Great service lets your customers feel that you genuinely care about them, and that’s why they’ll keep coming back.
This workshop will give you the tools to deliver great customer service, develop long-term relationships and grow a loyal customer base.
You will learn:
• The importance of customer complaints,
• The key elements of great customer service,
• Having a customer service mindset,
• Calming down an angry person,
• Solving problems
• Improving your communication skills, and more.
Management is about getting things done through others – your team. Great leaders are trusted and respected, and people want to follow their lead. The good news is that leadership and management abilities can be developed. So, whether you are already a manager or about to be promoted or appointed into a management role, this two-day soft skills workshop will give you the tools you need to be a better manager and leader and bring the best out of your team.
You will learn:
• Emotional intelligent leadership,
• Managing with flexibility,
• Problem-solving and decision making,
• Having difficult conversations,
• Motivating, coaching, and developing your team,
• Managing performance,
• Communicating to build trust and collaboration,
• Managing conflict,
• Planning, strategy, and goal setting.
Whether you work in sales or have your own business, selling skills are crucial for your success. You need selling skills to get and keep customers, persuade your audience, develop winning proposals, and more.
This two-day workshop will give you the tools you need to reach your sales targets and grow your business.
You will learn:
• About the selling process,
• About the buying process,
• Important skills that great salespeople have,
• How to find and connect with customers,
• Qualifying leads,
• Negotiating a sale,
• Handling objections,
• Closing a deal,
• Servicing your customers, and
• Building a loyal customer base through solid relationships.
Whether you are presenting online or to a face-to-face audience, the aim of this course is to equip you with the skills to give confident, enthusiastic, and persuasive presentations.
This two-day soft skills workshop provides guidance on how to plan, create, and deliver great presentations.
You will learn how to:
• Communicate effectively,
• Plan, structure and deliver a well-organised presentation,
• Conquer your fear of public speaking,
• Deal with difficult questions,
• Captivate your audience,
• Do Online Presenting,
• Implement useful tips to create Powerful PowerPoint Slides.
The workshop is highly interactive and thoroughly engaging, ensuring learning through practical application.
Even if you don’t have a strong grounding in finance, this two-day course will help you improve your understanding of your organisation’s finances.
You will learn how to:
• Calculate your net worth,
• Construct, understand and interpret basic financial statements,
– Income Statement,
– Balance Sheet,
– Cashflow Statement.
• Improve your cashflow, manage your expenses and improve your profitability,
• Develop and analyse a budget,
• Do a break-even analysis,
• Assess the liquidity, efficiency, and profitability of your company, using ratio analysis, and more.
This one-day workshop will empower you with tools and strategies to help you become better organised and to manage your time more efficiently. You will learn:
• Effective multitasking is a myth,
• To stop procrastinating,
• How to get more out of your day,
• How long-term goals affect short-term efficiency,
• How to plan and prioritise your tasks,
• The urgent vs. the important, and more.
This 5-day programme is broken down as follows:
Day 1
• Microsoft Word
• Microsoft Outlook
Day 2
• Microsoft PowerPoint
• Microsoft Outlook
Day 3
• Emotional intelligence
• Professionalism in the workplace
• Confidence & Assertiveness
Day 4
• Microsoft Excel
This 5-day programme is broken down as follows:
Day 1
• Fundamentals of Entrepreneurship
Day 2
• Finance for non-finance managers
Day 3
• Writing your Business Plan
• Leadership & Management
Day 4
• Microsoft Word
• Microsoft Outlook
Day 5
• Microsoft Excel
• Writing Business Plans
• Communication Skills
• Building your Team
• The Art of Crucial Conversations
• Building your Confidence
• Train the trainer